Patient-facing scheduling
Provider matching, multi-step intake, calendar sync, reminder workflows, no-show recovery.
Service · Patient engagement & portals
Patient portals measured by adoption, not vendor checkboxes.
Booking, secure messaging, results, billing, education. Built to clinical-grade accessibility standards (WCAG AA), measured against patient adoption, and designed so the experience doesn't end at the login screen.
Activity · last 24h
live- M.K.
M.K. booked appointment
3m ago
- J.S.
J.S. viewed lab result
6m ago
- R.D.
R.D. messaged care team
9m ago
- A.L.
A.L. completed intake
12m ago
- T.P.
T.P. paid copay
15m ago
1,247 actions today72% adoption
What we build
Six things, in one engagement.
Secure messaging
HIPAA-compliant patient ↔ care team messaging. Threaded, attachable, route-by-condition, escalation to MA queue.
Results + records access
Lab results with patient-friendly explanations, visit summaries, immunization records, downloadable CCDA / FHIR bulk export.
Bill pay + plan transparency
Cost estimators, payment plans, financial assistance application flows, real-time eligibility verification.
Patient education engine
Condition-specific education served at the right point in the journey. Reading-level adaptive, multi-lingual.
Mobile-first design
Designed for the actual patient device fleet — including older Android, accessibility-first, offline-tolerant.
Tech we work with
Next.jsReact NativeTailwindFHIR R4Twilio SMSStripeAuth0PlaidSurescripts
Compliance scope
- HIPAA Security Rule
- WCAG 2.1 AA
- 21st Century Cures Act (data access)
- Section 508
Our process
Predictable delivery — even when the scope isn't.
015 days
Audit & plan
We review your code, infrastructure, and compliance posture. You get a written report, architecture diagram, gap analysis, and a fixed-price roadmap.
022-week sprints
Rescue or build
Weekly demo. Live dashboard with sprint velocity, open issues, and burndown. Read access to our repo from day one.
03Continuous
QA & compliance
Automated and manual testing, security review, HIPAA-readiness check, optional third-party penetration test.
04Ongoing
Deploy & optimize
Production launch with monitoring, on-call rotation if you want it, continuing development at a steady cadence.
FAQ
Questions we get on the first call.
Will patients actually adopt the portal?
We design against adoption metrics — onboarding completion, time-to-first-action, day-7 retention. Portals we've built typically see 60-80% activation vs the industry baseline of 30-40%.
Can you integrate with our existing patient login (MyChart, FollowMyHealth)?
Yes — SSO bridges to MyChart, Athenahealth Patient Gateway, NextGen Patient Portal, and others. Or we replace them entirely.
What about multi-lingual support?
Yes. Translation pipelines built in, with reading-level adaptive education content. We've shipped portals in 6+ languages.
Insights · Read more
Background reading for buyers.
EngineeringSep 8, 2021
Why nobody uses your patient portal (and what to measure to fix it)
Portal adoption baselines in healthcare run 30-40%. The teams hitting 60-80% measure four things their peers don't. Here they are.
Denis Sheremetov · 7 min
EngineeringNov 30, 2024
Ambient voice documentation: pipelines that don't leak PHI
Voice-to-note is one of the highest-leverage AI uses in clinical practice. It's also one of the easiest places to ship a HIPAA violation. Here's how to architect it.
Serhii Kholin · 13 min
ComplianceJun 19, 2021
What a HIPAA audit actually looks like — from the inside
Most teams build to a checklist and hope. We've sat across from the auditor — here's what they actually ask, and what surprises engineering teams.
Denis Sheremetov · 8 min
Start with the audit
5 days. Written report. No commitment.
Tell us what you're building or what's not working. We'll come back with a written audit and a fixed-price plan.